Website Terms and Conditions (FMG-ADM-POL-001)

1. Purpose

The purpose of this policy is to establish the rules, responsibilities, and conditions governing the access, use, and management of the FSGene Medical Molecular Genetics Laboratory Website. This policy aims to ensure lawful, secure, ethical, and responsible use of the Website while protecting the rights, privacy, intellectual property, and interests of FSGene and its Users.

2. Scope

This policy applies to:

2.1 All Users accessing or using the FSGene Website.

2.2 All employees, contractors, administrators, and third parties responsible for the operation and management of the Website.

2.3 All Content, services, communications, and transactions conducted through the Website.

2.4 All electronic interactions between FSGene and Users through the Website.

2.5 This policy covers Website usage, user obligations, prohibited activities, intellectual property rights, privacy practices, liability limitations, and legal compliance requirements.

3. Responsibility

3.1 FSGene Responsibilities

FSGene shall:

3.1.1 Maintain and operate the Website in accordance with applicable laws and regulations.

3.1.2 Implement appropriate security measures to protect Website data and systems.

3.1.3 Monitor Website usage and investigate violations of these Terms and Conditions.

3.1.4 Protect Users’ personal information in accordance with the Privacy Policy.

3.1.5 Update and amend Website Terms and Conditions when necessary.

3.1.6 Suspend or terminate access to Users violating this policy or applicable laws.

3.2 User Responsibilities

Users shall:

3.2.1 Use the Website only for lawful and intended purposes.

3.2.2 Provide accurate, complete, and truthful information.

3.2.3 Maintain the security of their devices and systems when accessing the Website.

3.2.4 Refrain from engaging in prohibited or unlawful activities.

3.2.5 Respect Intellectual Property rights related to Website Content.

3.2.6 Review the Terms and Conditions and Privacy Policy regularly.

4. Definition of Terms and Acronyms

4.1 Technical Terms

4.1.1 Applicable Laws – All laws, regulations, rules, and legal requirements applicable to the operation and use of the Website, including electronic transactions, cybersecurity, privacy, and intellectual property laws in the Kingdom of Saudi Arabia (KSA), UAE, and other relevant jurisdictions.

4.1.2 Content – Any information, text, images, graphics, videos, audio, software, code, documents, data, links, or other materials available on, uploaded to, or transmitted through the Website.

4.1.3 External Sites – Third-party websites, applications, or online platforms linked to or accessible through the Website

4.1.4 Intellectual Property – Legally protected creations of the mind including copyrights, trademarks, patents, logos, trade names, software, designs, trade secrets, and proprietary information owned or licensed by FSGene.

4.1.5 Minor – Any individual under the age of eighteen (18) years.

4.1.6 Terms – The rules, obligations, rights, and legal agreements governing access to and use of the Website.

4.1.7 Third Party – Any individual, organization, vendor, partner, service provider, or entity other than FSGene and the User.

4.1.8 Use – Any action involving access to, browsing, interaction with, downloading, uploading, copying, sharing, transmitting, or otherwise engaging with the Website or its Content.

4.1.9 User – Any person who accesses, browses, interacts with, or uses the Website.

4.1.10 User Content – Any information, comments, documents, messages, files, images, or other materials submitted, uploaded, transmitted, or shared by a User through the Website.

4.1.11 Virus/ Malware – Any malicious software designed to disrupt, damage, gain unauthorized access to, or interfere with computer systems, networks, devices, or data.

4.1.12 Website – The official FSGene online platform, including all webpages, systems, applications, services, and related digital content operated by FSGene.

4.1.13 Administrator – Authorized personnel responsible for managing, maintaining, monitoring, and securing the Website and its systems.

4.1.14 Cybersecurity Incident – Any event that compromises the confidentiality, integrity, or availability of the Website, systems, data, or network infrastructure.

4.1.15 Data Breach – Unauthorized access, disclosure, alteration, loss, theft, or destruction of personal or confidential information.

4.1.16 Electronic Communication – Any communication transmitted electronically, including emails, forms, notifications, alerts, or messages exchanged through the Website.

4.1.17 License – Permission granted by FSGene to Users to access and use the Website or Content under specified terms and conditions.

4.1.18 Unauthorized Access – Access to the Website, systems, data, or Content without permission or beyond authorized rights.

4.1.19 Cookies – Small text files stored on a User’s device by the Website to improve functionality, user experience, analytics, or security.

4.2 Acronyms

4.2.2 KSA – Kingdom of Saudi Arabia

4.2.3 UAE – United Arab Emirates

5. Supplies / Materials / Equipment

The following resources are required for implementing and complying with this policy:

  • Internet-enabled devices (computer, tablet, smartphone).
  • Secure web browser software.
  • Antivirus and firewall protection systems.
  • Website hosting and cybersecurity infrastructure.
  • Data encryption and backup systems.
  • User authentication and access control systems.
  • Applicable legal and regulatory compliance documentation.

6. Related Documents

The following documents are related to this policy:

6.1 FMG-ADM-POL-002 Privacy and Data Protection Policy

6.2 FMG-ADM-POL003 Service Payment and Refund Policy

6.3 FMG-ADM-POL-004 Service Return and Cancellation Policy

7. Procedure

7.1 Website Access and Use

  • Users shall access the Website only for lawful and intended purposes.
  • Users must be at least eighteen (18) years old or use the Website under parental/guardian supervision.
  • Users must provide accurate and truthful information when interacting with FSGene.

7.2 User Conduct, Users shall not:

  • Submit unlawful, defamatory, obscene, or malicious content.
  • Attempt to damage, disrupt, or interfere with Website operations.
  • Upload viruses, malware, spyware, or harmful software.
  • Misrepresent identity or affiliation.
  • Infringe Intellectual Property rights.
  • Use automated systems such as bots, scrapers, or crawlers without authorization.
  • Engage in spam, phishing, or fraudulent activities.

7.3 Intellectual Property Protection

  • All Website Content remains the property of FSGene or its licensors.
  • Users may only access Content for personal, non-commercial use.
  • Unauthorized reproduction, distribution, or modification of Content is prohibited.

7.4 User Content

  • Users grant FSGene a non-exclusive, royalty-free license to use submitted content.
  • FSGene reserves the right to remove content violating these Terms.
  • Users are solely responsible for submitted content.

7.5 Privacy and Data Protection

  • FSGene shall collect and process personal information in accordance with the Privacy Policy.
  • Appropriate security controls shall be implemented to protect User information.
  • Users acknowledge electronic communication and consent to electronic notices.

7.6 Website Maintenance and Suspension

  • FSGene may suspend Website access for maintenance, updates, or security reasons.
  • FSGene reserves the right to amend Website features and Terms without prior notice.

7.7 Violations and Enforcement

  • Violations of this policy may result in suspension or termination of Website access.
  • FSGene may investigate suspected violations and report unlawful activities to authorities.
  • Legal action may be pursued where applicable.

7.8 Limitation of Liability

  • The Website is provided on an “as is” basis.
  • FSGene shall not be liable for indirect, incidental, or consequential damages arising from Website use.
  • Users access third-party links and external websites at their own risk.

7.9 Governing Law

  • This policy shall be governed by the laws and regulations of the Kingdom of Saudi Arabia (KSA).
  • Any disputes shall be subject to the exclusive jurisdiction of the competent courts of KSA.

8. Forms / Records

The following records may be maintained:

  • User access and activity logs
  • Website security monitoring reports
  • User communications and inquiries

9. References

  • Kingdom of Saudi Arabia Electronic Transactions Law
  • KSA Cybersecurity Regulations
  • UAE ICT and TRA Regulations
  • Applicable Data Protection Laws
  • International Cybersecurity Best Practices
  • Intellectual Property Laws and Regulations

10. Appendices

N/A